Offer Accomplishment

    There's no issue with the offers that we could fix.
    It is all third-party and we can only replace them with different ones.
    If the offer you've been trying to accomplish tells you "it is completed", it doesn't always mean it will unlock the file.
    You could either wait 2 minutes before you close the offer or simply try harder to unlock one.
    Offers communicate with our server. If our server recieve postback from the offer, file will be triggered and unlocked.
    Otherwise, offer isn't completed successfully and file will remain locked.

Invalid PID ID

    You've completed an offer and recieved invalid PID ID, that redirects you nowhere but on same home page?
    There's a couple of reasons why this might happend.

    - You have awaited too long and your PID ID expired. Therefore it became invalid and unusable.
    - You have got new IP address and the PID ID that you've got is binded to the IP that you had previously.
    - You have accomplished more than three offers per 24 hours, so your IP address arrived on our blacklist.

Blacklisted IP Address

    You have accomplished more than three offers per 24 hours, so your IP address arrived on our blacklist.
    This can be removed if you contact us and briefly explain why you did more than three offers for one day.
    Also, if you have dynamic IP address, you can simply reboot your router and try again.

Broken Proceed Button

    Click on proceed button should prompt an small window with terms, asking you to agree or disagree with them.
    After that offer window shall arive. Some users reported that nothing happends on click of proceed button.
    We believe that everyone is able to click on the button and recieve terms window, but on click of "I agree", you get nothing or just gray transparent overlay. This may be happening for very few reasons:

    - You have got ad-blocker enabled in your browser. Requirement is to disable it and reload page. Click proceed again.
    - You are using older browser (Internet Explorer, Firefox, Safari, Chrome). Upgrade your browser to the latest version.
    - Sometimes you might even try to reload the page for a few times and click on proceed again.
    - If none of above is your issue, you may try to click on proceed, wait for terms and give it more time than 5 seconds.
    - If still nothing happends. Simply try using different latest browser, other than your default favourite one.

    - In case you are still not able to click on proceed, send us an short desktop recording video via contact page.

Unable to Play Video

    There's only one issue that might stop you from checking our testimonial video.
    You are using an browser extension that prevents auto-play function. There are many extensions of this kind so we can't specify exact extension that you might be using.

Wrong Archive Password

    The only problem that might occur is that you have downloaded new PID Pack and trying to apply old/previous archive password to new archive. We think for now that this is the only issue, because it happend to very few users.